Privacy Policy

Applies to Dispense.life consumer and business-facing services

1. Scope and Roles

This Policy explains how Monkey Fingers LLC collects, uses, discloses and protects personal information when acting for its own purposes. When Dispense processes identifiable customer information solely on a dispensary’s instructions, that dispensary may be the business/controller and the Data Processing Addendum applies. This Policy does not govern independent dispensaries, POS providers or linked services.

2. Information We Collect

• Identifiers and contact data: name, email, phone, account ID, address and login details.

• Eligibility data: birth date or age affirmation, state, medical-patient or caregiver status and verification metadata where enabled. Avoid sending medical records unless expressly requested.

• Marketplace and transaction-request data: searches, views, saved items, dispensaries, products, deals, Request contents and status, but not online cannabis payment-card data at launch.

• Business data: employer, role, locations, licenses, account authority, billing contact and support communications.

• Device and usage data: IP address, browser, device, identifiers, pages, clicks, referral source, approximate location, logs and cookie or similar technology data.

• Precise location only when requested and permitted; users may change device permissions.

• Content and communications: reviews, photos, feedback, messages and support records.

• Integrated Data from businesses and POS providers as described in the relevant agreements.

• Inferences: preferences, likely interests, product or location affinities, trends, segments and fraud or security signals.

3. Sources

We collect information from you; your device; dispensaries and business users; POS, ecommerce, identity, analytics, advertising and support providers; public records and websites; licensed datasets; social or login providers; affiliates; and information we infer or derive.

4. How We Use Information

• Provide accounts, discovery, listings, personalization, Request transmission, support and communications.

• Authenticate users, verify authority, secure the Platform, detect fraud and enforce terms.

• Maintain, normalize and improve menus, listings, search, recommendations, analytics and models.

• Measure use, test features, troubleshoot and conduct research.

• Send service communications and, with required choice or consent, marketing.

• Create aggregated or deidentified information and use it for analytics, benchmarking, commercialization and product or model development.

• Comply with law, protect rights, respond to requests and support transactions or corporate changes.

5. How We Disclose Information

We may disclose information to the dispensary or business you select; vendors processing hosting, communications, analytics, security, support and identity functions; POS and integration providers; professional advisers; authorities or litigants when legally appropriate; affiliates; and parties to a financing, merger, acquisition, reorganization or asset transfer. We may disclose public content and aggregated or deidentified information. We may use advertising or analytics partners as disclosed in our cookie controls and legally required notices.

6. Sale, Sharing and Targeted Advertising

Some privacy laws broadly define “sale,” “sharing” or “targeted advertising.” Dispense does not sell personal information for money. If Dispense uses advertising or analytics technologies that constitute a sale, sharing or targeted advertising under applicable law, users may exercise the legally required opt-out through available privacy controls or by contacting support@dispense.life. We honor legally recognized opt-out preference signals where required and do not knowingly sell or share personal information of users under 16.

7. Sensitive and Consumer Health Information

Cannabis-related searches, purchases or medical eligibility may be treated as sensitive or consumer health information in some jurisdictions. We use such information only for disclosed, reasonably necessary purposes or with required consent; restrict access; and provide additional notices, consents or rights where required by applicable law.

8. Retention

We retain personal information only for the time reasonably necessary for the purposes described, including account operation, transaction support, security, legal obligations and disputes, and then delete or deidentify it. Retention decisions consider relationship duration, sensitivity, legal requirements, limitation periods and backup cycles. Aggregated or deidentified information may be retained indefinitely, and we will not attempt to reidentify it except to test deidentification or as permitted by law.

9. Security

We use reasonable administrative, technical and physical safeguards designed for the nature of the information and risks involved. No system is completely secure. Users must protect their credentials and notify support@dispense.life promptly of suspected misuse.

10. Your Choices and Rights

Depending on location and subject to exceptions, you may request access, correction, deletion, portability, restriction, objection, withdrawal of consent, appeal, or information about collection and disclosures; opt out of sale, sharing, targeted advertising or certain profiling; and limit certain sensitive-data uses. Submit requests at support@dispense.life. We may verify identity and authority. Authorized agents must provide proof. We will not unlawfully discriminate for exercising rights. Appeals may be sent to support@dispense.life.

11. Cookies and Communications

Browser or device settings and our consent tool may control cookies and similar technologies. Essential technologies support security and operation. Marketing emails include an unsubscribe mechanism, but service messages may continue. SMS, if offered, will be governed by a separate consent disclosure and users may reply STOP; message and data rates may apply.

12. Children

The Platform is not directed to children or persons below the legal age for supported cannabis services. We do not knowingly collect personal information from children under 13. Contact us to request deletion if you believe a child supplied information.

13. International and Regional Users

Information may be processed in the United States and other countries where providers operate, subject to appropriate safeguards when required. Canadian users may contact the Privacy Officer and may complain to the Office of the Privacy Commissioner of Canada or the applicable provincial authority. Quebec and other provincial requirements must be assessed before launch. Puerto Rico users may have protections under applicable federal and territorial law.

14. Changes and Contact

We may update this Policy and will provide notice appropriate to materiality and law. Contact: Privacy Officer, Monkey Fingers LLC, Miami, Florida, support@dispense.life.

U.S. State Notice Table